AquaReale — Philadelphia pond contractors and water feature specialists

    Our Warranty & Guarantees

    We stand behind every project we build. Our warranty covers construction defects, pumps and equipment, and liner material defects under the terms below.

    What's Covered

    Workmanship

    1 Year

    Construction defects in work AquaReale installs are covered for 1 year. If something we built fails because of how we built it, we fix it at no cost.

    Pumps and Equipment

    3 Years

    Pumps and equipment installed by AquaReale carry a 3-year warranty. We handle warranty claims on your behalf.

    Pond Liners

    Manufacturer Warranty

    Liners carry the manufacturer's warranty against material defects. Terms are set by the manufacturer.

    Repairs & Leak Work

    1 Year

    Repair and leak work is warrantied for one year, including work on ponds we did not build. New liners carry their manufacturer warranty.

    How to Make a Warranty Claim

    1. Contact Us

    Call 215-880-6811 or email info@aquareale.com with a description of the issue.

    2. Quick Assessment

    We'll reply within 1 to 2 business days to arrange an on-site assessment.

    3. Resolved

    Covered warranty repairs are completed promptly at no cost.

    Warranty FAQs

    Our workmanship warranty covers construction defects for 1 year. Pumps and equipment installed by AquaReale carry a 3-year warranty. Pond liners carry the manufacturer's warranty against material defects. Repair and leak work is warrantied for one year, including work on ponds we did not build. See the exclusions below.

    Simply call us at 215-880-6811 or email info@aquareale.com. Describe the issue, and we'll reply within 1 to 2 business days to arrange an assessment. Warranty repairs are completed promptly at no cost when covered.

    Yes. Repairs and leak repairs are warrantied for one year, including work on ponds built by another contractor. New liners carry manufacturer warranties.

    Yes. Our workmanship warranty transfers to the new homeowner for the remainder of the original term. We simply need written notification of the property transfer. This adds value when selling your home.

    Normal wear and tear, damage from severe weather events (flooding, fallen trees), modifications made by other contractors, fish health issues not related to water quality, and damage resulting from owner neglect (e.g., running pumps without water). Our maintenance packages help prevent most of these issues.

    No. Your warranty is valid regardless of whether you have a maintenance plan. However, we strongly recommend professional maintenance. A well-maintained pond rarely needs warranty work, and our maintenance clients save significantly on repairs over time.

    We remain your pond care partner for life. After warranty expiration, we offer competitive repair rates, priority scheduling for existing clients, and our maintenance packages continue to protect your investment.

    Build With Confidence

    Our warranty is our promise: your pond will be everything we said it would be. Ready to start your project?

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